Refund policy

At Teaaru™, we want you to be delighted with your purchase. If you are not satisfied, here’s how we can help:

Returns

Due to the perishable nature of tea, we only accept returns if the product is:

  • Damaged,
  • Defective, or
  • Incorrectly shipped.

Time Frame

Requests must be raised within 7 days of delivery.

Refunds

Once approved, refunds will be processed to your original payment method within 5–7 working days.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  • Opened tea packs
  • Partially used tea packs

How to Request a Return or Refund

Email us at support@teaaru.in with your order number and photos (if applicable).

Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled. If eligible, refunds for cancelled prepaid orders will be processed to the original payment method within 5–7 business days.